I cannot use Google Play on my new Iphone ( 12 Pro max)

 Hi, my Iphone died while staff at the Apple store were replacing my battery pisen.  I was given a new Iphone 12 pro max however, I cannot download music on the new phone.

I have been a customer of Google Play for two years.

It appears the App is on my phone but it appears that all my music in the libraries/playlist, etc is gone.  It forces me to listen to "radio stations" but I cannot add music to my playlist.

Does anyone know how I can fix this?  I have attempted to contact Google Play several times with no success.

Thank you :)

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